Request for Live Scan Service

Request for Live Scan Service2020-06-02T12:14:15-07:00

Request for Live Scan Service in Livermore, CA

Live Scan is the process of capturing fingerprints electronically to submit for a background check for a potential volunteer or employee. Live Scan can also be used for personal background checks, Visa/Immigration checks, License Application and Renewals, among many others.

Whether you are looking to volunteer at your church or school, renew a nursing or real estate license, or just want to take a look to see what would show up, Livermore Live Scan is more than happy to provide you with a quick and easy experience that cannot be beat.

Live Scan can sometimes be a difficult process to navigate, so if you have any questions, please feel free to call at (925) 447-7226.

Check my background!

Excellent service. I was able to schedule and ask questions over the phone after a really frustrating experience with aaa live scan. Christian was pleasant, knowledgeable, and helpful. They had great precautionary measures with covid-19. I didn’t see any clear signs outside the building, but if you follow the address or read up on their site its easy to find them. Christian has done this so many times. I was in and out in minutes. I am so grateful to see good customer service, a clean office, and closeby competency. Don’t go anywhere else in Livermore

Mobile Live Scan Service for the Tri-Valley and Beyond

If you are a Requesting Agency that requires a high volume of background checks, we make it easy to get them all scanned at once by coming directly to you! We are happy to travel across the East Bay and South Bay Area, as well as the Central Valley, to deliver professional and quick group Live Scan service for all of your applicants. Please use the form on the right for any inquiries about group service.

What is Live Scan?2020-05-21T14:18:35-07:00

Live Scan is the digital fingerprinting process used by the Department of Justice to perform background checks.

Who needs a Live Scan?2020-05-21T14:17:50-07:00

The number of industries requiring Live Scan is growing all the time. We can scan teachers, volunteers, coaches, doctors, nurses, contractors, lawyers, notaries, caregivers, security guards, and many more.

Why do I need a Live Scan?2020-05-21T14:18:02-07:00

Many requesting agencies require Live Scan to ensure that the people who work with or volunteer for them will be able to hold a position of trust in that agency. Live Scan applicants are typically seeking a type of license or certification to work with the agency, and Live Scan fills the needs of a background check.

What do I need to get Live Scan service?2020-05-21T19:51:10-07:00

You will need to have a Request for Live Scan Service Form from your requesting agency (unless you are getting a Record Review, in which case you can find the form here). You will also need a valid photo ID, like a Driver’s License or Passport.

How do I get a Request for Live Scan Service Form?2020-05-21T14:18:21-07:00

Normally, your Requesting Agency will provide your Request form to you. Occasionally, they will also post them online. If your Agency has not provided you with a form and you are unable to find it online, please call us at (925) 447-7226.

What is a Requesting Agency?2020-05-21T14:19:09-07:00

A Requesting Agency is the group that requires you to get your background check. Requesting Agencies can include employers, volunteer groups, state licensing boards, and many other types. Requesting Agencies are sometimes referred to as Applicant Agencies.

How does the Live Scan process work?2020-05-21T14:19:24-07:00

The whole process takes between 5 and 10 minutes in the office. We collect your Form and ID, enter the information into our computer, and then roll your prints on our scanner. We’ll provide you with two copies of your Form. Keep one for your records and return the other to your Requesting Agency (if they ask for it).

How much does a Live Scan cost?2020-05-21T14:19:55-07:00

Price can vary depending on the Level of Service your agency requires, in addition to our $25 Rolling Fee. The first Level of Service is a DOJ-Only scan, and the second Level of Service is a DOJ/FBI scan. The basic breakdown for most scans is:

DOJ: $32 + $25 = $57 total
DOJ and FBI: $32 + $17 + $25 = $74 total

Some scans cost an additional fee if they require a third Level of Service, such as scans for Childcare Providers. These fees can vary depending on the agency, but are normally no higher than $100.

For a full breakdown of the DOJ’s LiveScan Fee Schedule, please click here.

How long until my Agency gets my Live Scan results?2020-05-21T14:20:19-07:00

Normally, the DOJ is able to process scans within 3-5 business days. They will then send the results of the background check to your agency directly. Processing time can lengthen depending on the Level of Service required for your scan. Additional levels after DOJ can take between one and two weeks to process.

How do I check the status of my Live Scan?2020-05-21T14:20:26-07:00

Normally, the first step is to contact your Requesting Agency to see if they’ve received your results. You can also visit the DOJ Applicant Status website by clicking here and entering the Applicant Transaction Identifier (ATI) Number, found at the bottom of your Form, and your date of birth.

What happens if my prints are rejected?2020-05-21T14:20:40-07:00

Occasionally, the DOJ or FBI will notify you that your fingerprints were rejected. The most common cause of this is image quality when we roll your prints. If this letter arrives, there’s no need to worry. Bring it to our office, along with the copy of your original form and a fresh copy, and we will resubmit your prints for free.

I’ve already Live Scanned before. Do I need to do it again?2020-05-21T14:20:58-07:00

Yes. Each Live Scan is a new request to view your criminal record. When an agency makes that request, the DOJ, FBI, and Rolling Fees must be paid for the Live Scan. Agencies cannot share the information they receive by law. As a result, the applicant must pay any fees for the new Live Scan.

Can I get a Live Scan without a Requesting Agency?2020-05-21T14:21:20-07:00

Yes! You will need to get a Record Review for yourself. You can find the Record Review form on our Forms page. A Record Review costs $50.

What forms of ID can I use for Live Scan?2020-05-21T14:21:34-07:00

From the Office of the Attorney General:

Acceptable primary forms of photo identification include any of the following:

• California Driver’s License
• Department of Motor Vehicles Identification Card
• Out-of-state driver’s license

However, in the absence of a primary form of identification, a certified fingerprint roller may accept one or more of the following as secondary forms of identification, but only with two of the supplemental documents noted below:

• State government issued Certificate of Birth
• U.S. Active Duty/Retiree/Reservist Military Identification Card (000 10-2)
• U.S. Passport
• Federal government Personal Identity Verification Card (PIV)
• Department of Defense Common Access Card
• U.S. Tribal or Bureau of Indian Affairs Identification Card
• Social Security Card
• Court Order for Name Change/Gender Change/Adoption/Divorce
• Marriage Certificate (Government issued certificate)
• U.S. Government issued Consular Report of Birth Abroad
• Foreign Passport with appropriate immigration document(s)
• Certificate of Citizenship (N560)
• Certificate of Naturalization (N550)
• INS I-551 Resident Alien Card issued since 1997
• INS 1-688 Temporary Resident Identification Card
• INS I-688B, I-766 Employment Authorization Card

Please note: When validating the authenticity of secondary identification documents and forms, the data and information need to be supported by at least two of the following supplemental documents:

• Utility bill (address)
• Jurisdictional voter registration card
• Vehicle registration card/title
• Paycheck stub with name/address
• Spouse/parent affidavit
• Cancelled check or bank statement
• Mortgage documents

When supplemental documentation does not support the validation of the original identification documents, the certified fingerprint roller should not accept the form of identification as valid and not fingerprint the applicant.

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