LiveScan FAQ

What is LiveScan?
LiveScan is the digital fingerprinting process used by the Department of Justice to perform background checks.
Who needs a LiveScan?
The number of industries requiring LiveScan is growing all the time. We can scan teachers, volunteers, coaches, doctors, nurses, contractors, lawyers, notaries, caregivers, security guards, and many more.
Why do I need a LiveScan?
Many requesting agencies require LiveScan to ensure that the people who work with or volunteer for them will be able to hold a position of trust in that agency. LiveScan applicants are typically seeking a type of license or certification to work with the agency, and LiveScan fills the needs of a background check.
What do I need to get a LiveScan?
To get a LiveScan, you will need to have a Request for LiveScan Form from your requesting agency. You will also need a valid photo ID, like a Driver's License or Passport.
How do I get a Request for LiveScan Form?
Normally, your Requesting Agency will provide your Request form to you. Occasionally, they will also post them online.
What is a Requesting Agency?
A Requesting Agency is the group that requires you to get your background check. Requesting Agencies can include employers, volunteer groups, state licensing boards, and many other types. Requesting Agencies are sometimes referred to as Applicant Agencies.
How does the LiveScan process work?
The whole process takes between 5 and 10 minutes in the office. We collect your Form and ID, enter the information into our computer, and then roll your prints on our scanner. We'll provide you with two copies of your Form. Keep one for your records and return the other to your Requesting Agency (if they ask for it).
How much does a LiveScan cost?
Price can vary depending on the Level of Service your agency requires, in addition to our $25 Rolling Fee. The first Level of Service is a DOJ-Only scan, and the second Level of Service is a DOJ/FBI scan. The basic breakdown for most scans is: DOJ: $32 + $25 = $57 total DOJ and FBI: $32 + $17 + $25 = $74 total Some scans cost an additional fee if they require a third Level of Service, such as scans for Childcare Providers. These fees can vary depending on the agency, but are normally no higher than $100. For a full breakdown of the DOJ's LiveScan Fee Schedule, please click here.
How long until my agency gets my LiveScan results?
Normally, the DOJ is able to process scans within 3-5 business days. They will then send the results of the background check to your agency directly. Processing time can lengthen depending on the Level of Service required for your scan. Additional levels after DOJ can take between one and two weeks to process.
How do I check the status of my LiveScan?
Normally, the first step is to contact your Requesting Agency to see if they've received your results. You can also visit the DOJ Applicant Status website by clicking here and entering the Applicant Transaction Identifier (ATI) Number found at the bottom of your Form.
What happens if my prints are rejected?
Occasionally, the DOJ or FBI will notify you that your fingerprints were rejected. The most common cause of this is image quality when we roll your prints. If this letter arrives, there's no need to worry. Bring it to our office, along with the copy of your original form and a fresh copy, and we will resubmit your prints for free.
I’ve already been LiveScanned before. Do I need to do it again?
Yes. Each LiveScan is a new request to view your criminal record. When a new agency makes that request, the DOJ, FBI, and Rolling Fees must be paid for the new LiveScan. Agencies cannot share the information then receive by law, so they are not able to share results.
Can I get a LiveScan without a Requesting Agency?
Yes! You will need to get a Record Review for yourself. You can find the Record Review form on our Forms page. A Record Review costs $50.
What forms of ID can I use for LiveScan?

From the Office of the Attorney General:

Acceptable primary forms of photo identification include any of the following:

• California Driver's License
• Department of Motor Vehicles Identification Card
• Out-of-state driver's license

However, in the absence of a primary form of identification, a certified fingerprint roller may accept one or more of the following as secondary forms of identification, but only with two of the supplemental documents noted below:

• State government issued Certificate of Birth
• U.S. Active Duty/Retiree/Reservist Military Identification Card (000 10-2)
• U.S. Passport
• Federal government Personal Identity Verification Card (PIV)
• Department of Defense Common Access Card
• U.S. Tribal or Bureau of Indian Affairs Identification Card
• Social Security Card
• Court Order for Name Change/Gender Change/Adoption/Divorce
• Marriage Certificate (Government issued certificate)
• U.S. Government issued Consular Report of Birth Abroad
• Foreign Passport with appropriate immigration document(s)
• Certificate of Citizenship (N560)
• Certificate of Naturalization (N550)
• INS I-551 Resident Alien Card issued since 1997
• INS 1-688 Temporary Resident Identification Card
• INS I-688B, I-766 Employment Authorization Card

Please note: When validating the authenticity of secondary identification documents and forms, the data and information need to be supported by at least two of the following supplemental documents:

• Utility bill (address)
• Jurisdictional voter registration card
• Vehicle registration card/title
• Paycheck stub with name/address
• Spouse/parent affidavit
• Cancelled check or bank statement
• Mortgage documents

When supplemental documentation does not support the validation of the original identification documents, the certified fingerprint roller should not accept the form of identification as valid and not fingerprint the applicant.

Ink Card FAQ

What is an Ink Card?
Form FD-258, also known as an ink card, is the more traditional form of background checks. Ink cards are used in cases where LiveScan isn't applicable. California's LiveScan services are conducted through the State DOJ, and cannot be used across state lines. Ink card background checks, however, are conducted through the FBI, and can be used for out-of-state applications.
Are you able to mail my Ink Card?
We are not able to mail Ink Cards from our office. You will need to send it to your Requesting Agency yourself.
How much does an Ink Card cost?
An Ink Card is $25 per card.

Passport Photo FAQ

What are Passport Photos?
Passport photos are a specific type of photo that you need to send in with a passport application.
Do you do passport renewal?
No, we do not provide full passport renewals. We can only provide the photos that you would need to send in with your application.
Can I get photos for an international passport?
Yes! We can print photos at 35mm X 40mm, the standard size for many countries outside the US.

Notary FAQ

What is a Notary Public?
A Notary Public is someone who is certified buy the state government to verify the identity of an individual or individuals who are signing important documents, such as rental agreements or powers of attorney.
What forms of ID can I use for Notary services?

From the Office of the Secretary of State, Civil Code section 1185(b)(3) and (4):

Acceptable primary forms of photo identification include any of the following:
• An identification card or driver’s license issued by the Department of Motor Vehicles.
• A passport issued by the Department of State of the United States.
• An inmate identification card issued by the Department of Corrections and Rehabilitation, if the inmate is in custody in prison.
• Any form of inmate identification issued by a sheriff’s department, if the inmate is in custody in a local detention facility.

In the absence of a primary form of identification, the following can be accepted, provided it contains a photograph, description of your person, your signature, and an identifying number:

• A valid consular identification document issued by a consulate from the applicant’s country of citizenship, or a valid passport from the applicant’s country of citizenship.
• A driver’s license issued by a state other than California or by a Canadian or Mexican public agency authorized to issue driver’s licenses.
• An identification card issued by a state other than California.
• An identification card issued by any branch of the Armed Forces of the United States.
• An employee identification card issued by an agency or office of the State of California, or by an agency or office of a city, county, or city and county in this state.
• An identification card issued by a federally recognized tribal government.

Can a Notary give legal advice?
No. A notary is not legally allowed to give legal advice in any form. A notary's only purpose is to verify a signer's identity.
Do I need an appointment to get something notarized?
No, no appointment is necessary. We are available for notary services Monday-Friday during normal hours. We do not offer notary services on Saturdays.