Frequently Asked Questions

Frequently Asked Questions

What is Live Scan? 

Live Scan is a electronic computerized technology. It allows for the digital capture of fingerprints and the immediate transmission of fingerprint records to the Department of Justice, FBI or other authorized receiving agency. As mandated by federal and state statutes, fingerprint records are used to determine an applicant's suitability for employment, licensing, certification and volunteer clearances.

What will I need in order to obtain Live Scan service?

You will need to bring a properly completed "Request for Live Scan Service", three-part Applicant Submission form #BCII 8016. This form must be filled out correctly with information provided in all of the required fields. 

Do I need to give my Social Security number? 

Yes! If you do not provide the Live Scan Operator with your Social Security number you will not receive service. 

If I am uncertain about “Applicant Type”, “Billing Code” or any of the other required information on the BCII 8016 what should I do?

Contact the referring employer, agency or organization that sent you to be fingerprinted and obtain the proper codes. 

When should “Alias” information be provided on the “Request for Live Scan Service” form? 

You should fill in the "Alias" section of the "Request For Live Scan Service" form if you have ever used a different name in an official capacity (i.e. maiden name, professional name, etc.). The rule is, when in doubt, list it. 

What is a "rolling fee"?

The rolling fee is the amount charged by the Live Scan agency to digitally capture your fingerprints and transmit them to the Department of Justice. This fee varies from agency to agency. Live Scan technicians in California MUST be certified by the Department of Justice in order to provide this service. 

What is the cost of a Department of Justice background check?

Typically the charge is $32. There are fee adjustments based on non-profit status and other considerations. Ask your referring employer, licensing agency, volunteer organization or referring agency to advise you regarding what fee to expect.
 

What is the cost of an FBI background check? 

Typically the charge is $24. There are fee adjustments based on non-profit status and other considerations. Ask your referring employer, licensing agency, volunteer organization or referring agency to advise you regarding what fee to expect.

What form of identification will I need to show the Live Scan technician? 

You must bring a valid photo ID with you to your appointment. California Driver's License or California DMV ID Card 

If I have already had Live Scan fingerprints taken and I have changed jobs, do I need to be fingerprinted again?

 Yes. By law, and in accordance with your right to privacy, organizations and/or companies may not share applicant background information. The one exception to this rule however is school districts. Many teachers have the occasion to work for several school districts simultaneously. Teachers should check with their school district office prior to their Live Scan appointment to determine if they need to re-submit fingerprints 

Can anyone request Live Scan service? 

No. In order to request this service your referring employer, agency or licensing organization must be mandated by law to require fingerprint-based criminal background checks for employment, licensing, certification or for volunteer purposes. Also, in the state of California, the employer, agency or licensing organization must be authorized by the DOJ to receive criminal offender record information.

I have not been requested to have my fingerprints taken for employment purposes. Can I request Live Scan Service? 

No, you may not utilize Live Scan to review your own personal records. However, you may contact the California Department of Justice and request a "Record Review". The cost for this service is $25 and a copy of your background information will be mailed to you.

Why are fingerprints rejected and If my prints were rejected would I be required to pay additional fees?

Fingerprints can be rejected for several reasons. The most common are characteristics with the Applicant's fingerprints that makes them difficult to capture. This would include cuts, cracks, scars and calluses. If an Applicant's fingerprints are rejected on this basis, the originating Live Scan agency must re-take the Applicant's fingerprints at no additional cost. An Applicant's application for Live Scan service may also be rejected if the Applicant's BCII 8016 form is incomplete or improperly filled out. In this instance, fees would be charged to the Applicant to provide them with repeated Live Scan service. It is important that the Application for Live Scan form BCII 8016 is complete and accurate when presented to the Live Scan technician for service. Rarely there will be an instance where an Applicant's fingerprints are rejected because of error on the part of the Live Scan technician. If this is the basis of the rejection the originating Live Scan agency must re-take the Applicant's fingerprints at no additional cost.

What do I need to bring to my appointment if my fingerprints have been rejected and I am having them retaken?

Your letter of rejection from the DOJ. This letter contains your ATI (Applicant Transmission Identifier) number which is necessary for resubmission. You should make arrangements with the Live Scan agency that originally captured your fingerprints to retake them.

Location

4047 1st Street
Suite 208
Livermore, CA 94551

Hours

Mon  10am-5pm 
Tue 10am-5pm
Wed 10am-5pm
Thu 10am-5pm
Fri 10am-5pm
Sat 10am-2pm
Sun By Appointment